Privacy Policy
Astramía Counselling respects your privacy and is committed to protecting your personal data. This privacy policy explains how personal information is collected, used, stored, and protected in accordance with the General Data Protection Regulation (GDPR / AVG).
1. Who We Are
Astramía Counselling provides non-clinical psychosocial counselling and emotional support.
Services are preventive and supportive in nature and do not replace medical or specialist mental health care.
Practice name: Astramía Counselling
Location: Groningen, The Netherlands
Contact email: contact@linagabbaoan.com
Website: www.astramiacounselling.com
2. What Personal Data Is Collected
Astramía Counselling may collect the following personal data when you contact or work with the practice:
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Name
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Email address
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Phone number (if provided)
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Information you voluntarily share during contact or sessions
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Scheduling and billing information
No unnecessary personal data is collected.
3. Purpose of Data Processing
Your personal data is processed solely for the purpose of:
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Responding to enquiries
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Scheduling and managing appointments
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Providing psychosocial counselling and support
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Maintaining professional records
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Communicating about sessions or practice-related matters
Personal data is never used for marketing without consent and is never sold or shared for commercial purposes.
4. Legal Basis for Processing
Personal data is processed on the basis of:
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Consent – when you voluntarily contact or engage in sessions
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Contractual necessity – to provide agreed services
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Legal obligation – where required by law
You may withdraw consent at any time, unless retention is legally required.
5. Confidentiality
All personal information shared within the context of counselling is treated as confidential.
Information will only be shared without consent if:
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there is a serious and immediate risk to your safety or the safety of others, or
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disclosure is legally required
Where possible, such disclosure will be discussed with you in advance.
6. Data Storage & Security
Personal data is stored securely using appropriate technical and organisational measures.
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Digital records are password-protected
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Access is limited to the practitioner only
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Data is retained only as long as necessary for professional or legal purposes
7. Data Retention
Personal data is not kept longer than necessary.
You may request:
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access to your data
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correction of incorrect data
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deletion of your data (where legally permitted)
Requests can be made by contacting the email address listed above.
8. Your Rights Under GDPR / AVG
You have the right to:
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access your personal data
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correct inaccurate information
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request deletion of data
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restrict or object to data processing
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withdraw consent
If you believe your data is not being handled properly, you have the right to lodge a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens).
9. Third Parties
Astramía Counselling does not share personal data with third parties unless:
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it is necessary for service delivery (e.g. secure scheduling tools), or
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required by law
Any third parties used must comply with GDPR standards.
10. Website Use & Cookies
This website may use basic functional cookies to ensure proper operation.
No tracking or marketing cookies are used without explicit consent.
11. Changes to This Policy
This privacy policy may be updated from time to time.
The most recent version will always be available on this website.
12. Contact
If you have questions about this privacy policy or how your data is handled, you can contact: